If you need to contact Theatre Royal Wakefield, you can do so using any of the following methods:
• telephone: 01924 215 531
• letter: Feedback, Theatre Royal Wakefield, 12 Drury Lane, Wakefield, WF1 2TE
If you have a safeguarding concern, please contact our designated safeguarding officer Rhiannon Hannon.
You will receive acknowledgement of any complaints within 5 working days, and you may be contacted to obtain any additional information that we may require to help us resolve the complaint.
You will receive a response to your complaint within 28 working days of its receipt. We will contact you if we need longer to resolve the issue and will ask for your consent to this extension.
We cannot guarantee that complaints made via social media will be seen and responded to within these timescales. We will aim to acknowledge complaints made via these channels but refer the complainant to an alternative method of communication so that the complaints policy can be followed.
If a criminal offence is alleged, then the police will be informed.